FAQ
Questions Small Business Owners Ask Us
Everything you want to know before booking a call — answered in plain language.
General
What is managed IT support?
It means we proactively monitor, maintain, and support your technology — instead of only fixing things after they break.
Is my business too small for managed IT?
Not at all — most of our clients have between 5 and 50 employees. Our plans scale to fit your size and budget.
Do you support remote and hybrid teams?
Yes, all our services are built to support in-office, remote, and hybrid teams equally well.
Pricing
How much does managed IT cost?
Most small businesses pay a flat monthly fee based on user/device needs — typically far less than one in-house hire. You’ll get an exact quote after your free assessment.
Do I have to sign a long-term contract?
No. We earn your business every month. Our plans are month-to-month with no lock-in.
Are there any hidden fees?
Never. Your monthly invoice is the same every month unless you explicitly add or remove services.
Support
How fast will you respond when something breaks?
Our average response time is under 30 minutes during business hours, with after-hours emergency support available.
We already have some IT set up. Can you work with it?
Yes. We start with a free assessment of your current setup and build a plan around what’s already working.
What happens if I'm not happy with the service?
Since our plans are month-to-month, you’re never locked in — but we’ll always try to make it right first.
Security
Do you handle cybersecurity too?
Yes — every plan includes baseline security like endpoint protection and email filtering, with advanced options available.
Will you help with compliance requirements?
We can guide you through common frameworks and requirements relevant to your industry as part of our vCIO services.
Still have questions?
Book a free 30-minute call and we’ll answer everything.